- Resident Consultation (please note this section requires the flash plug-in and is launched in a new window)
- Client satisfaction survey
- Resident satisfaction survey
- Feedback/complaint form
welcome
We are committed to ensuring that all our customers receive the best possible service from The Sovereign Group. However, we recognise that, sometimes, some of our customers experience problems.
We also recognise that complaints are a valuable form of feedback on our service delivery. We use this feedback to identify the root causes of complaints and to ensure that improvements are made to our processes for the benefit of both our customers and ourselves. These are the promises we make to all customers who raise issues with us:
• We will listen to you, and make every effort to understand the reasons for your complaint. We care about why you are dissatisfied
• We will endeavour to resolve your problem at your first point of contact.
• We will take ownership of your complaint to ensure resolution
• We will offer fair solutions quickly
We also welcome positive feedback from customers about our services and staff.