Customer feedback is essential to monitor and continually improve our service. Please select one number from each of the questions below.

1. HOW SATISFIED ARE YOU WITH THE INFORMATION PROVIDED BY SOVEREIGN ABOUT THE WORKS? Totally Dissatisfied Neither Satisfied/Dissatisfied Totally Satisfied 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 2. HOW SATISFIED ARE YOU WITH THE ATTITUDE AND POLITENESS OF OUR STAFF? Totally Dissatisfied Neither Satisfied/Dissatisfied Totally Satisfied 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 3. WERE YOU GIVEN ADEQUATE NOTICE OF APPOINTMENTS FOR THE WORKS? Totally Dissatisfied Neither Satisfied/Dissatisfied Totally Satisfied 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 4. WAS YOUR PROPERTY LEFT IN A CLEAN AND TIDY CONDITION? Totally Dissatisfied Neither Satisfied/Dissatisfied Totally Satisfied 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 5. HOW SATISFIED ARE YOU WITH THE FINISHED PRODUCT? Totally Dissatisfied Neither Satisfied/Dissatisfied Totally Satisfied 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 6. HOW SATISFIED ARE YOU WITH THE SERVICE PROVIDED BY SOVEREIGN? Totally Dissatisfied Neither Satisfied/Dissatisfied Totally Satisfied 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. ADDITIONAL COMMENTS: YOUR DETAILS: Name of resident:   Address:

Thank you for your help in taking the time to complete this survey. The information that you provide is valuable to us. We use the survey to reward individual teams and highlight areas for improvement.